Guo Tian

China · Tel - (86) 151 3910 0959 · 1359096742@qq.com

I am a motivated graduate student with a focus on digital transformation, data analysis, and customer service. Through my past roles, I have gained valuable experience in understanding user needs, supporting operations, and working with cross-functional teams. I am passionate about learning product management skills and eager to contribute to creating user-centered solutions and driving innovation in a dynamic team environment.

Experience

Product Consultant

Isoftstone Information Technology (Group) Co., Ltd.

·Handled daily support for over 100 Hema customers, proactively optimizing workflows to maintain a 98% satisfaction rate and achieve rapid resolution within 2 hours.

·Collaborated with the operations team to ensure up-to-date product information and timely issue tracking, reducing follow-up delays by 30%.

Zhenjiang, September 2021 - December 2021

Data Analyst

China Railway First Group XinYun Engineering Co., Ltd.

·Performed inspections on 80+ kilometers of subway tracks monthly, analyzing wear and coordinating repairs to maintain 100% operational safety.

·Generated detailed inspection reports, highlighted anomalies for re-inspection, and provided data-driven insights to inform maintenance schedules.

Fu Zhou, May 2022 - December 2022

Education

Universiti Sains Malaysia

Master of Science
Computer Science - Digital Transformation

GPA: 3.23

October 2023 - August 2025

Zhengzhou Institute of Science and Technology

Bachelor of Science - Communications Engineering
September 2018 - July 2022

Skills

Programming Languages & Tools
  • 技能1
  • 技能2
  • 技能3
  • 技能4
  • 技能5
  • 技能6
  • 技能7
Workflow
  • Customer Experience Improvement
  • Data-driven Decision Making
  • Cross-functional Collaboration
  • Requirement Gathering & Product Communication
  • Workflow Optimization & Issue Tracking
  • Agile Development

Projects

Team Projects

Digital Business Website Design and Strategy Simulation

Responsibilities: Designed business layout, operating philosophy and business canvas, integrated team results to write business plan, which received high scores in classroom evaluation.

Business Website Data Analysis and Visualization Report

Responsibilities: Collected and cleaned operational data, created interactive dashboards using Excel and Power BI, formed analysis reports supporting strategic decision-making.

Manufacturing Company Consulting Simulation Project

Responsibilities: Led client interviews and requirements gathering, developed action plans and followed up on implementation, finally produced consulting reports containing process optimization recommendations.

Personal Projects

Personal Online Resume Website (This Site)

Independently built personal brand site, responsible for information architecture, interaction design, AI personalization transformation and launch optimization, significantly improving resume delivery conversion.

CampusHub Campus Life Platform

Self-developed one-stop campus platform, completed user research, competitive product positioning, MVP planning and Axure prototype, produced complete PRD that can be directly developed.

Download PDF Download Prototype

Interests

Outside of my academic and professional life, I have a strong passion for music and enjoy exploring different genres in my free time. Recently, I have also started regular fitness training to maintain a healthy lifestyle and stay energized. I am dedicated to improving my English communication skills through daily practice.

During my studies, I have developed a keen interest in digital transformation and innovation, and I love keeping up with the latest trends and technologies that drive business and societal change.

Resume Download

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